While TIPS may be confused with the supplementary payment to your wait or bar staff, TIPS training actually refers to Training for Intervention Procedures, which is required by many states for bartenders and servers. TIPS is a skills-based training program for the responsible service, sale, and consumption of alcohol. TIPS is designed to prevent intoxication, underage drinking, and drunk driving by enhancing the fundamental "people skills" of servers, sellers and consumers of alcohol. If your state requires TIPS training, then your bar employees have to take the course, which can be administered through a certified TIPS Trainer or through eTIPS, an online responsible alcohol training program.
Training conducted by a trainer is implemented through video and printed materials to facilitate discussion of the course content. Course material is presented in three sections: Information, Skills Training and Practice/Rehearsal. The course is relatively inexpensive and is typically covered by employers for their bar employees.
In addition to the actual requirement, here are some of the benefits of TIPS training:
Legal Protection - In third-party liquor liability lawsuits, TIPS provides a "reasonable efforts" defense.
Regulatory Compliance - TIPS training satisfies the requirements in most states that regulate server training.
Insurance Discounts - Many insurance companies provide discounts to establishments whose employees are TIPS-certified.
Staff Professionalism - TIPS training enhances the skills of your employees who in turn offer improved service to your customers.
Online Support - TIPS provides extensive online support for our customers and partners.
Customer Service - Industry studies have shown that customers believe they receive better service from TIPS trained servers due to the increased attention they receive. These studies also show that the increased customer satisfaction results in higher earnings for the server.
If you are not familiar with TIPS, make sure you learn what it is about – you may want to take the training yourself! The program has certainly been well-received. The insurance industry grants TIPS certified clients discounts of up to 25% off of liquor liability premiums. Courts recognize TIPS as the standard for server training programs. Liquor boards mitigate fines and penalties for establishments with violations who either use TIPS training or acquire it after the fact. In 17 years, TIPS has certified over 25,000 trainers and almost 1,000,000 servers nationwide. While not required in all 50 states it is in use in all 50 states and in 22 countries as well. Check out TIPS training for your bar employees today.